Terms & Conditions

Company Information

Use of This Website

This website is provided for general information about our residential, commercial, post-construction, apartment, Airbnb, and specialty cleaning services.

You agree to use this website only for lawful purposes and not to misuse, disrupt, interfere with, or attempt unauthorized access to the website or its systems.

You must be at least 18 years old to use this website, request services, submit information, or opt in to receive SMS messages from Shiny Cleaning Agency.

Service Requests, Estimates, and Call-Back Requests

Submitting an inquiry through our website, request call-back form, estimate form, website chat, phone, text, email, or another approved communication method is a request for follow-up. It is not a contract, confirmed booking, or guarantee of service availability.

Any estimate we provide is based on the information available at the time and may change after an on-site assessment, property walkthrough, service scope review, square footage review, cleaning condition review, or other relevant factors.

The final scope, pricing, schedule, and service expectations may be agreed separately before work begins.

You represent and warrant that the information you provide is true, correct, and complete.

Shiny Cleaning Agency SMS Messaging Program

The SMS messaging program is operated by Shiny Cleaning Agency.

By providing your phone number and opting in through our website form, request call-back form, estimate request form, website chat, or another approved opt-in method, you agree to receive SMS/text messages from Shiny Cleaning Agency at the phone number you provided.

The Shiny Cleaning Agency SMS Messaging Program is used to communicate with customers and leads about cleaning-related services, including FREE Estimates, call-back requests, appointments, scheduling, service updates, estimate follow-ups, cleaning project updates, and customer care.

SMS messages may include:

• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Cleaning service updates
• Estimate or quote follow-ups
• Request call-back responses
• Customer care messages
• Responses to website form submissions
• Responses to website chat inquiries
• Opt-in confirmation messages
• Opt-out confirmation messages
• Promotional offers related to cleaning services, if you separately opt in to receive marketing messages

Message frequency may vary depending on your interaction with Shiny Cleaning Agency.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

Message and Data Rates

Message and data rates may apply for messages sent to you from Shiny Cleaning Agency and messages sent from you to Shiny Cleaning Agency.

For questions about your text plan or data plan, please contact your wireless provider.

Opt-Out Instructions

You can cancel the SMS service at any time by replying STOP to any SMS message from Shiny Cleaning Agency.

After you reply STOP, we may send one final SMS message confirming that you have been unsubscribed. After this confirmation, you will no longer receive SMS messages from us unless you opt in again.

Rejoining SMS Messages

If you previously opted out and would like to receive SMS messages again, you may opt in again through our website form, request call-back form, estimate request form, website chat, or another approved opt-in method.

Help and Support

If you need help with our SMS messaging program, reply HELP to any message from Shiny Cleaning Agency.

You may also contact us directly:

Email: [email protected]
Phone: (201) 790-6009

Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

SMS delivery may not be available on all carriers or in all areas. Message delivery is subject to your wireless carrier and network availability.

SMS Privacy

For details on how we collect, use, store, and protect your information, including SMS opt-in data and SMS consent, please review our Privacy Policy.

Scheduling and Cancellation

Any scheduling availability discussed with Shiny Cleaning Agency is subject to confirmation.

We reserve the right to refuse, reschedule, or cancel a service appointment at any time, including for reasons related to safety, scheduling, service availability, staffing, weather, property access, suspected fraud, or unauthorized or illegal activity.

If you need to cancel or reschedule a service appointment, please contact us as soon as reasonably possible.

Pricing and Payments

Pricing for cleaning services may vary depending on the service requested, property type, property size, square footage, cleaning condition, service frequency, cleaning scope, supplies required, labor needs, access requirements, and other project-specific factors.

Shiny Cleaning Agency reserves the right to revise pricing before accepting or completing a service request. If pricing changes due to circumstances outside the original scope, you will have the right to approve or decline the additional service when applicable.

Payment terms may be provided before or after service depending on the nature of the job.

Satisfaction and Service Concerns

Shiny Cleaning Agency works to provide professional cleaning services with trained, insured, and background-checked team members.

If you have concerns about a completed service, please contact us as soon as possible so we can review the issue and determine appropriate next steps.

Availability, Errors, and Inaccuracies

We may update our website, service descriptions, availability, and pricing from time to time.

We cannot guarantee that all website information, service descriptions, pricing, or availability will always be accurate, complete, or current.

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

Promotions

Any promotions, discounts, referral bonuses, loyalty rewards, or special offers made available through our website, email, SMS, advertising, or other communication channels may be subject to additional terms, conditions, limitations, or expiration dates.

Shiny Cleaning Agency reserves the right to modify or cancel promotions at any time.

Intellectual Property

The website and its original content, features, design, graphics, logos, text, images, and functionality are owned by Shiny Cleaning Agency or its licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our website content without prior written consent from Shiny Cleaning Agency.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Shiny Cleaning Agency.

We are not responsible for the content, privacy policies, terms, or practices of any third-party websites or services.

We recommend reviewing the terms and privacy policies of any third-party websites you visit.

Disclaimer

Our website and online information are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be available, uninterrupted, secure, error-free, or free from defects.

Limitation of Liability

To the maximum extent permitted by applicable law, Shiny Cleaning Agency shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website, services, forms, communications, or SMS messaging program.

Nothing in these Terms & Conditions limits any rights you may have under applicable law.

Governing Law

These Terms & Conditions are governed by the laws of the State of New Jersey, United States, without regard to conflict-of-law rules.

Your use of our website and services may also be subject to local, state, and federal laws.

Dispute Resolution

If you have a concern or dispute regarding our website, services, communications, or these Terms & Conditions, you agree to first contact Shiny Cleaning Agency and attempt to resolve the issue informally.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Waiver

The failure of Shiny Cleaning Agency to enforce any right or provision of these Terms & Conditions shall not be considered a waiver of those rights.

Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last updated” date.

By continuing to access or use our website or services after changes are posted, you agree to be bound by the updated Terms & Conditions.

Contact Us

If you have any questions about these Terms & Conditions, you may contact us: