Privacy Policy

Company Information

Information We Collect

We may collect information that you voluntarily provide when you visit our website, submit a form, request a FREE Estimate, request a call back, schedule cleaning services, contact us, or communicate with our team.

This information may include:

• First and last name
• Phone number
• Email address
• Service address or cleaning location
• City, state, and ZIP code
• Type of cleaning service requested
• Residential, commercial, post-construction, apartment, Airbnb, or specialty cleaning details
• Business name or property details, when applicable
• Appointment or estimate preferences
• Communication preferences
• Any other information you choose to provide

We may also collect limited website usage information automatically when you visit our website. This may include your IP address, browser type, device type, pages visited, time spent on pages, referring website, and other diagnostic information.

We do not collect Social Security numbers or government identification numbers through this website.

SMS Opt-In Information

If you choose to opt in to receive SMS/text messages from Shiny Cleaning Agency, we may collect your phone number, SMS consent status, opt-in date, opt-in method, and messaging preferences.

SMS opt-in information is used only to send text messages related to your interaction with Shiny Cleaning Agency.

SMS messages may include:

• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Cleaning service updates
• Estimate or quote follow-ups
• Request call-back responses
• Customer care messages
• Responses to website form submissions
• Responses to website chat inquiries
• Opt-in confirmation messages
• Opt-out confirmation messages
• Promotional offers related to cleaning services, if you separately opt in to receive marketing messages

No Sharing of SMS Opt-In Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers who support our services, such as customer service or messaging support, is permitted only as needed to help us provide our services.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We do not sell, rent, share, or transfer your phone number, SMS opt-in data, or SMS consent information to third parties, affiliates, lead generators, data brokers, or other businesses for their own marketing or promotional purposes.

SMS opt-in data and consent are excluded from any business transfer, vendor sharing, analytics, advertising, or marketing disclosures described elsewhere in this Privacy Policy.

SMS Communications

By providing your phone number and opting in through our website form, request call-back form, estimate request form, website chat, or another approved opt-in method, you consent to receive SMS/text messages from Shiny Cleaning Agency.

Messages may include appointment confirmations, appointment reminders, scheduling updates, cleaning service updates, estimate or quote follow-ups, request call-back responses, customer care messages, responses to website form or chat inquiries, opt-in confirmation messages, opt-out confirmation messages, and promotional offers related to cleaning services if you separately opt in to receive marketing messages.

Message frequency may vary depending on your interaction with Shiny Cleaning Agency. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of receiving SMS messages at any time by replying STOP to any message. After you reply STOP, we may send one final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.

For help, reply HELP to any message or contact us directly at [email protected] or (201) 790-6009.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

How We Use Your Information

We may use your information for the following purposes:

• To respond to your inquiry
• To provide information about our cleaning services
• To schedule and manage estimates or appointments
• To provide residential, commercial, post-construction, apartment, Airbnb, and specialty cleaning services
• To communicate with you about your cleaning request
• To send appointment confirmations, reminders, estimate follow-ups, and service updates
• To communicate with you by phone, email, SMS, or other appropriate communication methods
• To provide customer support
• To manage service requests
• To improve our website, services, and customer experience
• To send promotional or marketing communications when permitted
• To comply with legal, regulatory, security, and business obligations

We do not use your information for unrelated marketing without your consent.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to understand how visitors use our website and to improve website performance.

Cookies are small files placed on your device. You can instruct your browser to refuse cookies or delete cookies after your visit. However, some parts of the website may not function properly if cookies are disabled.

Tracking technologies may include cookies, beacons, tags, pixels, and scripts that help us collect and analyze website activity.

We may use cookies and tracking technologies for the following purposes:

• To help the website function properly
• To understand how visitors use our website
• To monitor website performance
• To measure marketing and advertising effectiveness
• To improve the user experience

Analytics and Advertising

We may use third-party service providers, such as Google Analytics, Google Ads, Facebook/Meta, or similar platforms, to monitor website traffic, analyze website usage, and measure advertising performance.

These third-party providers may use cookies or similar technologies to collect information about your activity on our website.

SMS opt-in data and SMS consent information are not shared with analytics or advertising providers for marketing or promotional purposes.

Service Providers

We may share limited personal information with service providers who help us operate our website, manage customer communications, schedule estimates or appointments, provide customer support, analyze website activity, or perform business operations on our behalf.

These service providers are only permitted to use your information as needed to provide services to us.

SMS opt-in data and SMS consent information will not be shared with third parties or affiliates for marketing or promotional purposes.

Payments

If payment is required for services, we may use third-party payment processors. We do not store or collect your full payment card details through this website. Payment information, when applicable, is handled by the payment processor, and their use of your information is governed by their own privacy policy and security practices.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, respond to your inquiry, manage any resulting service request, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

SMS consent records may be retained as needed to document compliance with messaging requirements.

Disclosure of Information

We may disclose personal information if required to do so by law, regulation, court order, legal process, or governmental request.

We may also disclose information when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of Shiny Cleaning Agency
• Prevent or investigate possible wrongdoing
• Protect the personal safety of customers, users, employees, contractors, or the public
• Protect against legal liability

SMS opt-in data and SMS consent information will not be shared, sold, rented, or transferred to third parties or affiliates for marketing or promotional purposes.

Security of Your Information

The security of your personal information is important to us. We use commercially reasonable administrative, technical, and physical safeguards to protect the information we collect.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You may contact us to:

• Request access to the personal information we have about you
• Request correction or updates to your information
• Request deletion of your information, where applicable
• Opt out of future marketing communications
• Opt out of SMS messages by replying STOP
• Ask questions about how your information is collected, used, or protected

Please note that we may need to retain certain information when required for business, legal, accounting, security, or compliance purposes.

Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

You must be at least 18 years old to request services, schedule appointments, submit information, or opt in to receive SMS messages from Shiny Cleaning Agency.

Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

We recommend reviewing the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, you may contact us: